Service Level Agreement (Sla) Support for Azure Services

The SLA is not enforced if the display of expense data is due to issues with intercloud endpoints, services outside of Azure Cost Management, or customer changes to the Azure configuration. A service level agreement (SLA) is a formal agreement between a service company and the customer. For Azure, this agreement sets out the performance standards that Microsoft is committed to for you, the customer. This page describes the purpose and actions of the Azure Service Level Agreement that can affect the SLA. This page also explains the service lifecycle in Azure. By understanding the SLA for each Azure service you use, you know what guarantees you can expect from Microsoft. You need to understand how the SLA for each service you select affects the overall performance guarantees and costs of your applications. If your application uses multiple services (Azure), you must review the SLA for each service. What do you think is the maximum expected downtime for the application in the following example? For more information about eligibility for the Windows Virtual Desktop service, see the license terms described here. Microsoft does not offer a financially secure service level agreement.

We aim for at least 99.9% availability for Windows Virtual Desktop Service URLs. The availability of session host VMs in your subscription is covered by the VM SLA. We guarantee at least 99.9% availability of the Azure Automation DSC Agent service. All preview services are provided “as is” and are not covered by Service Level Agreements (SLAs). They are also usually not supported by customer support. However, some of the support is provided by the product group. There is also no guarantee that a preview feature will move to general availability. (A very cool Azure SLA is available at azurecharts.com/sla) SLA stands for Service Level Agreement. This is a formal agreement between the service provider and the customer. Azure Cloud provides a set of SLAs based on various settings that apply to Azure services. Support window – for the period during which a service feature or compatibility with a separate product or service is supported. It`s good to know about Azure SLAs.

Service Level Agreements (SLAs) describe Microsoft`s commitments to availability and connectivity. This article describes how to describe Azure Service Level Agreements (SLAs) and service lifecycles. For the Notification Center for Basic layer and standard services, we ensure that notification services in the base or standard layers are sent through the appropriate application notification configuration or record administrative operations in at least 99.9% of cases. An SLA describes how Microsoft reacts when an Azure service does not meet the specifications. For example, you can get a discount on your Azure invoice as compensation if a service does not run according to its SLA. Each service or product follows a few phases or has a life cycle. Similarly, the Azure service share follows the lifecycle. A service credit is the percentage of the fee you pay that is credited to you through the application approval process. Advisor is a free service, so it doesn`t have a financially supported SLA. As with private preview, all preview services are provided “as is” and are not subject to service level agreements (SLAs). Again, previews are usually free.

Private previews are usually the first version of a product. Customers are encouraged to try the service to provide feedback, understand if the service is needed, and help shape the future of the product. A service level agreement or SLA is a formal document that contains specific terms that specify the level of service provided to a customer. Microsoft`s Azure SLA defines three key characteristics of the Azure service: performance goals, availability, and connectivity guarantees. It`s worth noting that the free and shared plans of many services don`t come with an SLA. If Microsoft ends support, Microsoft will provide a 12-month notification before the end of support. This does not apply to free service or preview versions. We guarantee at least 99.9% availability of Azure Active Directory Basic and Premium services. Services are considered available in the following scenarios: The service can handle user logon, logon, profile editing, password reset, and multi-factor authentication requests. We guarantee at least 99.9% availability of the backup and restore capabilities of the Azure Backup service. Claims – In order for Microsoft to review a claim, you must file the claim with Microsoft Corporation Customer Support, including any information Microsoft needs to validate the claim. Your complaint may include a detailed description of the incident, information about the timing and duration of downtime; the number and location(s) of the users concerned; Descriptions of your attempts to resolve the incident at the time of the event.

The Azure Service Level Agreement (SLA) describes Microsoft`s availability and connectivity obligations for individual Azure services. Each Azure service has its own SLA with the associated terms, restrictions, and service credits. Some (free) services do not have an SLA, e.B. Azure DevTest Labs. Other services require specific configuration, such as . B virtual machines. The SLA starts at a low 95% on single-instance VMs with standard disks up to 99.99% for multi-instance VMs deployed in two or more Availability Zones in the same Azure region. Most SLAs offer a service credit, which is the percentage of the applicable monthly service fee that will be credited to you once Microsoft approves the claim. Some services, such as virtual machines, offer up to 100% service credits when the monthly uptime percentage drops below 95% and 25% when availability drops below 99.99%. However, other services, such as Azure Functions, offer a maximum of 25% service credits when the monthly uptime percentage drops below 99%. The SLA provides only service credits and does not cover any additional damage your organization may have suffered if your application fails, and is therefore in no way an alternative to adding high availability or resiliency to your Azure design.

To apply for a service credit, you must submit a request in the form of a support ticket with all the required information before the end of the calendar month following the month in which the incident occurred. You must also add the Incident ID on the Service Status page. Your Cloud Solution Provider (CSP) partner can help you with this process. You can monitor and track Azure global status on the Azure Status page. For individual Azure components, you can go to the Service Status page for that particular resource. The Health page contains current service issues, upcoming planned maintenance, explanations and relevant notices. Events on the Health page are stored for 90 days. Resource Health provides information about the health of individual cloud resources, such as .

B a specific virtual machine instance. We work daily with several independent software vendors (ISVs) to optimize their solution with Microsoft Azure. Since we meet a range of PaaS services with our customers on a daily basis, we want to share our top 5 with you. The Azure SLA is a great place to start considering your Azure design. Reviewing the requirements for a specific service tier for a particular Azure service will give you insight into how Microsoft intended to use the service. Look at Cosmos DB, for example; By default, Cosmos DB offers an impressive 99.99% service level, but by configuring multiple Azure regions as writable endpoints for a db account, Cosmos DB provides a 99.999% SLA for read and write availability. You can improve availability by using several native Azure options, for virtual machines, you can use availability sets. .